The IP address assigned by your Internet Service Provider may be associated with the USA or another province instead of Ontario:

We are working on alternative solutions in the meantime, we suggest that you connect external Wireless adaptor or try with a different device which has it built in.Ģ.

If your computer is not equipped with Wi-Fi, we might not be able to successfully locate you. To resolve this issue, you may need to try accessing the internet from another location/connection source. If you are using a public Wi-Fi hotspot provided by some larger businesses, their internet connection source may be associated with a location outside of Ontario. An example is shown in the figure below.įor Windows 8: from the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel open the View dropdown menu > select Category > Network and Internet > Network and Sharing Center > select Change adapter settings from the left column > right click on your WiFi adapter (will be called something like WiFi or Wireless Network Connection) and select enable. Enable or disable them as preferred by using the checkbox next to a sensor. A list of installed sensors will be given.ĥ. In the Control Panel list, select 'Enable location and other sensors'Ĥ.

In the Search box, enter “sensor” (without quotes)ģ. You may also need to turn on location services. The process for activation for Windows depends on the version you are using:įor Windows 7: go the Start Menu > type in the search “view network connections” and press enter from the keyboard > right click on your Wi-Fi adapter (usually called WiFi or Wireless Network Connection) and select enable. If you are using a Mac, our systems will automatically turn on your WiFi If your device is equipped with Wi-Fi, you need to ensure that the Wi-Fi signal/capability is enabled There may be an issue with locating you via Wi-Fi using your laptop or desktop PC: Here are the most frequent and the mitigation measures to consider:ġ. If you are within the Ontario provincial border but still restricted from using our services, there can be several reasons why you are incorrectly or unsuccessfully positioned. Wi-Fi validation, which is done using Wi-Fi hot-spots nearby your location. The Geolocation check is based on the following tools: To play with your account for real money, we are required as per regulations to verify you're physically located in Ontario. We apologize for the difficulties you are facing.

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